Privacy Policy

Cedar House Retreat (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identifiable Information: Your name, email address, phone number, and other contact details when you fill in contact forms or book sessions.

  • Booking Information: Details related to your appointments, events, or services you register for.

  • Payment Information: If applicable, we process payments through third-party providers (e.g., Stripe or PayPal); we do not store your payment details.

  • Technical Data: Information such as IP address, browser type, and pages visited collected via cookies or analytics tools (e.g., Google Analytics).

2. How We Use Your Information

We use your information to:

  • Provide and manage services you request.

  • Respond to inquiries and customer support.

  • Send relevant updates, confirmations, or reminders.

  • Improve our website and services.

  • Comply with legal obligations.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent: When you voluntarily provide information (e.g., subscribing to a newsletter).

  • Contract: To fulfil a booking or service agreement.

  • Legal Obligation: To comply with UK laws.

  • Legitimate Interests: To run our business and provide a smooth user experience.

4. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third parties when necessary to:

  • Deliver services (e.g., booking platforms, email providers).

  • Process payments securely.

  • Comply with legal or regulatory requirements.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

6. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of incorrect or incomplete data.

  • Request erasure of your data (“right to be forgotten”).

  • Object to processing or request restriction.

  • Withdraw consent at any time where processing is based on consent.

To exercise any of your rights, please email us at hello@cedarhouseretreat.co.uk

7. Cookies

We may use cookies and similar technologies to enhance your experience on our site. You can set your browser to refuse cookies, but some parts of our site may not function properly without them.

8. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of other websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Please review this page periodically. Changes are effective once posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Cedar House Retreat
Email: hello@cedarhouseretreat.co.uk